Yet another Mall / Super store was added to the ever changing landscape of Bangalore city. This time it was was by Mukesh Ambani's RIL, India's largest private sector firm.
"Reliance Timeout and Reliance Digital" is bang at the center of the city, Cunningham road. They managed to get my attention by an advertisement in the TOI which had a 1 GB Pen Drive being sold at a mere 300 bucks! That plus the New Year holiday, made me visit the mall, only to figure out that 1 GB Pen Drives were sold out!
Reliance Timeout store features Books, Music, Stationery, Toys and Gifts. They claimed they have 30000 titles of books and 12000 titles of music and movie DVDs. They also have a Karaoke Studio where the customer can sing along with a song of their choice and record it in a professional quality-recording studio. There was a coffee shop too, which I could not access since my kid wanted to hang out at the kiddy corner they had. All in all, very impressive and a great hangout place. Will I buy any titles from this shop? Well, I did pick up a few titles, but I think I can get better discounts with shops like Strand, Blossoms. For instance the Asterix comics was being sold at 365 / book, the price of the same book at Strand is 225 Rs!
On the upper floor of the same mall, they had Reliance Digital store that offers LCD TVs, Laptops, Refrigerators, Mobiles, Home Appliances and their accessories.
Again the question comes, will I ever buy from this store? Not really, if you are smart buyer and want to save your hard earned money, then watch out for some fabulous offers by shops such as Viveks, Pai, Girias during festival seasons.
Of course that's just me, an average IT Professional, I am sure the Indian Economy has quite a bunch of "High net worth Individuals" with high disposable income who would close their eyes and buy stuff without checking out prices at other shops. This store is for such individuals, not to mention for those who are looking at unwinding after a busy week at work.
All in all, very impressive store and I expect Reliance stock to appreciate over time with RIL getting in to so many ventures.
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First of all I want to share my worst experience which I had in this store. These people do not put the articles at a proper position and display and feature them self as the best malls which is totally wrong.
Secondly when I was checking a gift which was already damaged and the workers blamed me that I have done the damage. Is this the way they treat polite customers.
I will suggest that the store has to learn a lot in terms of managing customer service and attention.
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